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DeMark

For clinics and therapists

Fewer empty slots, and a straight answer about where the data lives.

Booking, reminders and client records for a physiotherapy, massage or small health practice in New Brunswick. Hosted in Quebec, with a named person to sign an agreement with.

Start free for 14 days See the pricing

What it costs you today

  • 23.1% → 12.5%1

    A no-show is an hour you cannot sell twice

    In health appointments the median no-show rate is 23.1%, and falls to 12.5% once a reminder goes out. The figures come from hospital settings, so read them as a direction, not as your clinic's number.

  • s. 52(3)2

    PHIPAA asks for a written agreement

    New Brunswick's PHIPAA requires a custodian to have a written agreement with its information manager, and to notify the patient and the Ombud after a loss or unauthorised access (s. 49(1)(c)). DeMark is run by a named person you can sign that with.

  • 56.1%3

    Most small health practices are not online

    56.1% of Canadian micro-businesses in health and social assistance have no web presence at all — the highest of any sector. If a patient cannot find you or book you, they call the clinic that they can.

Where these numbers come from

  1. Hasvold & Wootton, Journal of Telemedicine and Telecare, 2011 (review of 29 studies, hospital appointments). Read the source checked 2026-09-11
  2. Personal Health Information Privacy and Access Act, SNB 2009, c. P-7.05, ss. 49 and 52. Read the source checked 2026-09-11
  3. Statistics Canada, table 22-10-0120-01, Types of web presence by industry and size of enterprise (SDTIU 2023). Read the source checked 2026-09-11

What fixes it

Each part of the system, with the plan that includes it. The labels are read from the plans themselves, so they cannot drift out of date.

  1. 01

    Online booking with the reminder built in

    Included in Essential

    Patients pick a free slot themselves. The reminder goes out 24 hours before, in the language they booked in.

    See this screen

    Public booking page of the demo salon: choosing a service, a date and a free time
  2. 02

    A client record, not a clinical file

    Included in Essential

    Contact details, visit history and your own notes. DeMark is not an EMR and does not pretend to be one — keep clinical notes where they belong.

    See this screen

    A client record: contact details, appointments, requests and a history of notes and calls
  3. 03

    A portal so patients reschedule themselves

    Included in Essential

    Each patient gets a private link to their appointments, quotes and invoices. No new password to forget.

    See this screen

    Client portal home: an upcoming appointment with buttons to change the time or cancel, past visits and invoices
  4. 04

    One advisor, from the entry plan

    Included in Essential

    The person who sets up your clinic is the person who answers when something is wrong. Tickets are answered by a human.

    See this screen

    A support ticket to DeMark, with the conversation and a box to add a message

Pricing

Two plans, billed monthly.

Start with 14 days of Complete, free and without a card. No setup fee, no commission, cancel any month.

  • Essential

    49 CAD per month

  • Complete

    99 CAD per month

See what each plan includes

Questions we get from this trade

Is DeMark an EMR?
No. There are no SOAP notes, no charting and no clinical templates. DeMark handles booking, reminders, clients, quotes, invoices and payments. Many clinics run it next to a clinical tool.
Will you sign a PHIPAA information manager agreement?
Yes — ask for it before you sign up and we will go through it with you. Section 52(3) of PHIPAA requires it, and it is a reasonable thing to ask any supplier for.
Where is the data stored?
On a server hosted by OVHcloud in Quebec, Canada. Backups stay on the same machine's volume. See the data page for the detail.
Does the chatbot read patient information?
The chat answers questions you wrote yourself and collects a name and a reason for getting in touch so a person can follow up. It does not diagnose, and we would not put clinical information through it.
Can I get my data out?
Yes, in one click, as JSON and as a ZIP of CSV files that open in any spreadsheet. No ticket, no wait, no fee.

All the questions

Try it with your own clients.

14 days of Complete, free and without a card. Your advisor sets it up with you, and you can cancel any month.

Start free