Terms of service

These terms apply to services provided by DeMark, New Brunswick, Canada: the DeMark membership and custom projects. A signed quote for a specific project may add to them; where the two differ, the quote wins.

Quotes and prices

Prices are in Canadian dollars. No sales tax is charged.

Public project prices on this site are starting prices. Every project receives a written quote with a fixed price for a defined scope. The price only changes if the scope changes, and any change is agreed in writing before the extra work starts.

Membership

Your membership renews automatically for the billing period you choose. Cancel in Settings → Membership before your next renewal. There is no notice period or cancellation fee; access continues until the end of the trial or paid period.

Complete includes a website you build and edit yourself: choose one of the 44 designs, add your text and photos, and publish it on DeMark. Want us to design a site around your business? Custom website projects start at $900 and are quoted separately. You can connect your own domain. You buy the domain from the registrar of your choice; its cost is not part of the plan price.

Essential does not include text messages. Complete includes 1000 text messages per business each calendar month. There is also a daily sending limit of 50 per business. At either limit, further texts are not sent; there are no automatic overage charges. Check your usage in Settings → SMS, and contact us before you reach the limit if you need more.

Payment

Custom projects are invoiced 50% when you accept the quote and 50% on delivery, unless your quote states otherwise. Project invoices are due within 15 days. This schedule applies to custom projects; membership and optional-service charges follow the payment summary you confirm.

Your content

You are responsible for the text, images and other material you give us, and for having the right to use them. We will never publish content that you have not approved.

Ownership

Your content and business data remain yours. Export your client records, bookings and invoices from Settings → Your data. A DeMark membership gives you access to the service; custom website projects have their own delivery and ownership terms.

Once your custom website project is paid in full, the design files and source code created for that project belong to you. Third-party tools remain subject to their own licences. The quote identifies your domain, hosting arrangements and the files we deliver. This does not transfer ownership of the DeMark platform.

Leaving DeMark

Before leaving, download the records you need. When the paid period ends the account is suspended, not deleted: your data is kept for 30 days and export keeps working the whole time. Contact us if you need help moving your records.

Timelines

Estimated timelines depend on receiving your content and feedback in reasonable time. Delays on either side move the schedule; they never change the price.

Support and maintenance

Send a support request from your dashboard; we reply in the same conversation and by email. Support hours: Monday to Friday, 9 a.m.–5 p.m., Atlantic time. Usual first-response time: one business day. If something stops you working, say so in your request. To talk before signing up, request a call or call (506) 424-7974.

Custom website projects include 30 days of fixes for defects in our work after launch. New features and changes to the agreed scope are quoted separately. Ongoing updates, backups and changes to a custom project are covered by the maintenance plan if you choose one, or billed hourly otherwise.

Liability

We do our work carefully and in good faith. Our liability for any claim is limited to the amount you paid for the service concerned. We are not responsible for losses caused by third-party services, by content you supplied, or by changes made by someone other than us.

Governing law

These terms are governed by the laws of New Brunswick and of Canada.